Introduction
Ucha Lanka Travel Agency ("Ucha Lanka", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, uchalankatours.com, or communicating with us about our travel services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
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About Ucha Lanka
Ucha Lanka is a Sri Lanka-based travel and tourism service providing travel experiences, tour packages, destination information, travel assistance, and related services.
Our website allows visitors to explore destinations and tour packages and contact us regarding travel arrangements and bookings.
Information We Collect
We may collect information that you voluntarily provide to us when you:
Submit a booking or travel inquiry
Complete a form on our website
Contact us by email, telephone, or WhatsApp
Communicate with us through social media
Request information about our tours or destinations
Make or manage a travel booking
Depending on the service you request, this information may include:
Personal Information
Full name
Email address
Telephone or mobile number
Number of travelers
Preferred travel dates
Preferred destination or location
Travel preferences
Special requirements or requests
Information you provide regarding your trip or booking
You should only provide information that is necessary and accurate for us to assist you.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security services, or other technologies used to operate the website.
This may include:
IP address
Browser type and version
Device type
Operating system
Approximate geographic information
Pages visited
Date and time of visits
Referring website or page
Basic website usage information
Information relating to website security and performance
This information may be used to maintain the security, functionality, and performance of our website and to understand how visitors use our services.
How We Use Your Information
We may use the information we collect to:
Respond to travel inquiries
Process and manage tour requests and bookings
Communicate with you regarding your trip
Provide requested travel information
Customize or arrange travel services according to your requirements
Coordinate transportation, accommodation, activities, guides, or other travel services
Communicate booking changes or important travel information
Provide customer support
Improve our website, tours, and services
Protect our website against fraud, abuse, and unauthorized activity
Maintain website security and functionality
Comply with applicable legal and regulatory requirements
Establish, exercise, or defend our legal rights where necessary
We will not use your personal information for purposes that are incompatible with the purposes described in this Policy unless permitted or required by applicable law.
Travel Partners and Service Providers
Some travel services require us to work with third-party service providers and travel partners.
Where necessary to arrange or provide your requested travel services, we may share relevant information with trusted parties such as:
Hotels and accommodation providers
Transportation providers
Tour guides
Activity and excursion providers
Local travel service providers
Booking and payment service providers
Technology and website service providers
Professional advisers or service providers assisting our business
We only intend to provide information that is reasonably necessary for the relevant service or purpose.
Third-party providers may process your information according to their own privacy policies and applicable laws.
Payments
Where payments are processed through a third-party payment provider, payment information may be collected and processed directly by that provider.
Ucha Lanka does not need to store your complete payment card details when those details are handled directly by an external payment provider.
You should review the privacy policy and terms of the payment provider used for your transaction.
WhatsApp, Email, Telephone and Social Media
Our website provides ways to contact Ucha Lanka through services such as WhatsApp, email, telephone, and social media.
If you contact us through one of these services, the information you provide may be processed by both Ucha Lanka and the relevant third-party platform.
For example, communications made through WhatsApp are subject to WhatsApp's own terms and privacy practices.
We recommend that you avoid sending highly sensitive personal information through public social-media channels or ordinary messaging unless it is necessary.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to provide essential website functionality, improve website performance, remember preferences, and understand how visitors interact with the website.
Cookies may include:
Essential Cookies
These may be required for the website to function correctly.
Performance and Analytics Cookies
Where analytics technologies are enabled, these may help us understand website traffic and improve the website.
Preference Cookies
These may allow the website to remember certain preferences or settings.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
Where legally required, we will seek appropriate consent before using non-essential cookies or similar technologies.
Marketing Communications
We may occasionally contact you with information about Ucha Lanka services, travel experiences, promotions, or other relevant information where permitted by applicable law.
You may request that we stop sending marketing communications at any time.
If you no longer wish to receive marketing communications, you can contact us using the details provided below or use an available unsubscribe option in the relevant communication.
We will continue to send essential communications where necessary to manage an existing booking or provide a service you have requested.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing or managing travel services
Maintaining booking and business records
Resolving disputes
Preventing fraud or misuse
Complying with legal, tax, accounting, or regulatory obligations
Protecting our legitimate business interests
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure communications, restricted access to personal information, and other appropriate security practices.
However, no website, online communication method, or electronic storage system can be guaranteed to be completely secure.
You acknowledge that information transmitted over the internet may involve inherent security risks.
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
These rights may be subject to legal limitations and exceptions.
To exercise a privacy right, please contact us using the contact details below.